Refund policy
Return & Refund Policy
At MONRELLI, we are committed to delivering premium products and a seamless customer experience.
Returns
Customers may request a return within 14 days of receiving their order.
To be eligible for a return, items must:
- Be unworn and unused
- Be in their original condition
- Include all original packaging
- Show no signs of damage, washing, or alteration
MONRELLI reserves the right to refuse returns that do not meet these conditions.
Return Process
To initiate a return, please contact:
Include your order number and reason for the return.
If your return is approved, return instructions will be provided via email.
Refunds
Once your returned item has been received and inspected, we will notify you regarding the approval of your refund.
Approved refunds will be issued to the original payment method within 5–10 business days.
Original shipping costs are non-refundable.
Exchanges
We currently do not offer direct exchanges.
If you would like a different size or item, please return the original product and place a new order.
Damaged or Incorrect Items
If you receive a defective, damaged, or incorrect item, please contact us within 48 hours of delivery at:
We will review the issue and provide an appropriate solution.
Non-Returnable Items
The following items cannot be returned:
- Gift cards
- Final sale items
- Products marked as non-returnable
Contact
For any questions regarding returns or refunds, please contact:
MONRELLI
contact@monrelli.com